1. About these terms
These Terms and Conditions govern your use of starc.agency and the services provided by STARC Labs (“STARC”, “we”, “us”). By using our website or engaging our services, you agree to these terms. If you are agreeing on behalf of a business, you confirm you have authority to do so.
2. Our services
We provide digital marketing services including SEO, AI search optimisation, Google Ads, Facebook and Instagram ads, ChatGPT ads, business profile management and website development. The exact scope, deliverables, timelines and fees for each engagement are set out in a written proposal or statement of work (“Proposal”). If a Proposal conflicts with these terms, the Proposal applies.
3. Free audits and website content
Free audits and content on our website are provided for general information only. They are automated or high-level assessments and are not a substitute for a full review or professional advice tailored to your business.
4. Fees and payment
- Fees are as stated in the Proposal and are exclusive of applicable taxes (including GST), unless stated otherwise.
- Monthly services are invoiced in advance; project work may require a deposit, with the balance due on milestones or completion.
- Invoices are payable within [7] days. We may pause work on overdue accounts after giving notice.
5. Advertising spend and third-party platforms
Advertising spend is paid directly by you to the platform (for example Google, Meta or OpenAI) unless agreed otherwise in writing. Your use of those platforms is subject to their own terms and policies. We are not responsible for platform outages, policy changes, ad disapprovals, account suspensions or changes to how platforms work, though we will help you resolve issues where we can.
6. Your responsibilities
- Provide accurate information, timely feedback and the access we reasonably need.
- Ensure that content, images and claims you provide are accurate, lawful and that you have the right to use them.
- Review and approve content and ads before they go live, where we ask you to.
- Comply with laws and regulations that apply to your business and advertising.
7. Results and no guarantees
Marketing results depend on many factors outside our control, including search engine and AI platform algorithms, competition, market conditions and your own offer. We commit to doing the agreed work professionally and with reasonable skill and care, but we do not guarantee specific rankings, traffic, leads, sales, AI recommendations or other outcomes.
8. Intellectual property
Once fees are paid in full, you own the deliverables we create specifically for you, such as website designs and code, written content and ad creative. We keep ownership of our pre-existing tools, templates, know-how and methods, and grant you a licence to use anything of ours that is built into your deliverables. We may show non-confidential work in our portfolio unless you ask us not to.
9. Confidentiality
Each party will keep the other’s confidential information private and use it only for the engagement. This does not apply to information that is public, already known, independently developed or required to be disclosed by law.
10. Term and cancellation
Monthly services continue month to month unless the Proposal states a minimum term. Either party may end monthly services with [30] days’ written notice. Project work may be cancelled in writing; you will pay for work completed up to the cancellation date. On termination we will hand over account access and deliverables you have paid for.
11. Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential losses, including loss of profit, revenue, data or goodwill. Our total liability for any claim relating to our services is limited to the fees you paid us in the three months before the event giving rise to the claim.
12. Indemnity
You agree to indemnify us against claims arising from content, materials or instructions you provide, or from your breach of these terms or applicable law.
13. Governing law and disputes
These terms are governed by the laws of India. We will first try to resolve any dispute through good-faith discussion. If that fails, the courts at [city], India will have exclusive jurisdiction.
14. Changes to these terms
We may update these terms from time to time. The latest version will always be on this page. Changes do not affect Proposals already signed unless both parties agree.
15. Contact
Questions about these terms? Email contact@starc.agency or call +91 70138 40985.