1. Who we are
This Privacy Policy explains how STARC Labs (“STARC”, “we”, “us”) collects, uses and protects personal data when you visit starc.agency, use our free audits, or work with us. We act as the data fiduciary for the personal data described here.
Contact: contact@starc.agency · +91 70138 40985. Registered address: [registered business address].
2. Information we collect
We collect only what we need:
- Information you give us: your name, email, phone number, company, website and message when you contact us, request an audit or sign up for updates.
- Audit information: the website address you submit and publicly available information about that website.
- Usage data: pages visited, device and browser type, approximate location (city level) and referring site, collected through cookies and analytics tools.
- Client data: when you become a client, information needed to deliver our services, such as access to your analytics, ad or website accounts.
3. How we use your information
- To reply to your enquiries and provide audits, proposals and services.
- To run, secure and improve our website.
- To send updates or marketing emails, only where you have agreed. You can unsubscribe at any time.
- To meet legal, accounting and tax obligations.
We do not sell your personal data.
4. Consent and legal basis
We process personal data on the basis of your consent (for example, when you submit a form) or for legitimate uses permitted by the Digital Personal Data Protection Act, 2023 and other applicable laws, such as performing a contract with you or complying with the law. You may withdraw consent at any time by emailing us; this will not affect processing already carried out.
5. Cookies and analytics
We use essential cookies to make the site work and, where enabled, analytics cookies (such as Google Analytics) to understand how visitors use it. You can block or delete cookies in your browser settings; some features may not work as intended without them.
6. Sharing your information
We share personal data only with trusted service providers who help us run our business, such as email, hosting, analytics and customer-relationship tools, and only as needed. These providers must protect your data and use it only for the purposes we specify. We may also disclose information where required by law.
7. International transfers
Some of our service providers may store or process data outside India. Where this happens, we take reasonable steps to ensure your data is protected and transferred in line with applicable law.
8. How long we keep it
We keep personal data only as long as needed for the purposes above: enquiries for up to 24 months, client records for the duration of the engagement plus any period required by law (for example, for tax records), and marketing data until you unsubscribe.
9. Keeping it safe
We use reasonable technical and organisational safeguards, including encrypted connections (HTTPS), access controls and reputable service providers. No method of transmission or storage is completely secure, but we work hard to protect your data and will notify you and the relevant authorities of a personal data breach where required.
10. Your rights
Subject to applicable law, you have the right to:
- Access a summary of the personal data we hold about you.
- Ask us to correct, complete or update it.
- Ask us to erase it where it is no longer needed.
- Withdraw your consent.
- Nominate another person to exercise your rights in case of death or incapacity.
- Raise a grievance with us, and with the Data Protection Board of India if it is not resolved.
To exercise any of these rights, email contact@starc.agency.
11. Children
Our website and services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal data from children.
12. Grievance officer
If you have a concern about how we handle your personal data, please contact our grievance officer:
Rakesh Siliveru
Email: contact@starc.agency
Phone: +91 70138 40985
We aim to acknowledge grievances within 48 hours and resolve them within 30 days.
13. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the “last updated” date at the top. Significant changes will be highlighted on our website.